When selecting an alarm monitoring company there will be a few things to out look for before making your decision. Try to find an security company that provides top notch and consistent monitoring services, a large selection of security systems, interactive software and applications that integrate with your smart devices for remote control, a broad selection of FAQs and most importantly a plethora of online how to videos for easy technical support.
1. Alarm Monitoring Services – No-TERM Contracts or Hidden Fees!
This is one of the most important aspects to look at before making your decision. You will want to make sure the alarm monitoring company of choice is A+ in the BBB and has a response time of 15-20 seconds or better. The faster the they can receive the alarm signals the faster the proper authorities can be dispatched. Search for an monitoring company that has been in business for a long period of time. This will give you peace of mind that they will stand the test of time so you don’t go unprotected. In this day an age you will want to look for a company that is transparent in its business model and doesn’t try to collect using the backdoor method. This is where companies state they will provide equipment for “free” as long as you sign up for a long term contract. Using basic math multiplying the monthly rate by the number of months of the contract you come up with the total cost of the equipment and services “not free”. One problem with this type of service is that when your contract runs out with these types of alarm monitoring companies they usually manipulate their alarm panels to be proprietary meaning these systems can only be used if you use their alarm monitoring services. They continue to charge you the same inflated rates and you end up paying for your alarm system over and over again. When you dig a bit deeper and read the contract you can also find these companies hold the right to raise your fees during the contract period. So what you thought you were agreeing to pay can gradually be raised at the discretion of the alarm monitoring company and if you don’t pay those fees you can be reported to credit agencies because you agreed to pay for a long period of time. Try to find an alarm company that presents all of the costs of the systems upfront, low setup/activation fees and low monthly fees. These types of companies will give you a better long term security solution.
2. Selecting a Security System?
When searching for an alarm monitoring company make sure that they offer security system kits from a variety of manufactures with a selection of communication paths including cellular and dual path. Each system has different available options so one system may fit your criteria better than another. If a company only offers one type of system they may be biased in selling you a system that may not be the best fit for you and your family. For example some systems only have a AT&T cellular communicator option’s and you need a security system compatible with Verizon. Look for a company with a variety because they can size your circumstance and recommend security system that will best suit you.
In addition the company you end up going with make sure they offer you an extensive selection of additional parts at reasonable prices in case you want to add additional alarm sensors such as glass break detectors, panic buttons, flood sensors etc… Most security systems these days can offer you z-wave home automation features and cameras so while investigating make sure the alarm monitoring company you go with is able to provide these services and products.
3. Alarm Monitoring Customer Support
The alarm company you choose should provide you with an extensive collection of online how-to-videos for your alarm system and an FAQ section that can assist you with getting through various troubleshooting issues. Look to see if the company’s webpage provides you with an online live chat and a toll free number where an actual representative can be reached. Lastly, you want to make sure the alarm monitoring company you choose provides remote customer support where they can remotely access your alarm control panel and handle most troubleshooting issues without having to send a technician. This is a much more modern way to correct errors with these security systems and can save you hundreds if not thousands of your hard earned dollars.