Alarm.com Interactive Video Surveillance Service FAQs


Read on down below for FAQ’s and other great info on Alarm.com’s Interactive Video Suveillance Service.

Alarm.com Video FAQ’s

1. What are the core video features?

  • View live video through web, PDA and cell phone
  • Motion-triggered recording and notifications
  • Alarm-triggered recording and notifications
  • Recordings can be attached to email/mms notifications for immediate review on computers and compatible PDAs and cell phones.
  • Recorded clips can be played back through the web, and on the Alarm.com PDA site through compatible PDA’s and cell phones.
  • Connects to customer Local Area Network through Ethernet or 802.11

2. Does the video feature work with all types of panels and gateway modules?
Video is compatible with Simon 3, Simon XT, Concord and NetworX Alarm.com accounts. An interactive service plan is required.*
*Note: GeoArm and Alarm.com now also offer the Video Surveillance Service in a standalone option, which does not require the presence or interactivity of a security system.
3. Will the video feature work with any IP camera or webcam?
No, only Alarm.com cameras and video servers are supported. Compatible models include the Alarm.com ADC-V510 wireless network camera, ADC-V610PT Pan/Tilt wireless network camera, ADC-V700X day/night outdoor network camera and ADC-VS1 single-camera video server.
4. What kinds of cell phones support Live Video?
Any web-enabled cell phone with an HTML browser can view real-time live images on the Alarm.com PDA site. Streaming video is also available for phones that support JavaScript. Video-enabled cell phones can also view recorded clips and recieve video-clip email attachments of new video events if their service provider allows video emails. Note that the data charges by the cellular carrier can be significant for using video features on cell phones.
5. Which web browsers can be used to see video?
Cameras can be installed and operated using Windows Internet Explorer. Cameras can be operated but not installed on Firefox (Windows and Macintosh) and Safari (Macintosh) browsers.
6. Do I need to install any software on my PC to see the video?
An ActiveX control is required on Internet Explorer and a Java Applet is required on Firefox and Safari to view live video and manage cameras. (Users are automatically prompted to accept the necessary downloads.) A Flash plug-in is required on all browsers to view recorded video clips. No plug-ins or applications are needed for the PDA site.
7. How is my privacy ensured?
The Alarm.com account owner can see all cameras associated with the account, and additional logins created for the account can be assigned permission to see the cameras as required. The cameras employ password protection to prevent access from outside the Alarm.com website, with the Alarm.com cameras employing advanced MD5-based “digest authentication” for user authentication.
8. How much video can I record?
A standard account provides 50 MB of online storage (shared by all cameras), which is enough for up to 90 minutes of recording depending on the recording resolution and quality settings of each camera. Extra video storage (up to 500 MB total) is available as an add-on.
9. How long is each recording?
Motion triggered recordings can be configured for 15 second, 25 second or 35 second duration, each of which includes ~5 seconds of pre-trigger recording. Each alarm triggered recording is 35 to 55 seconds long depending on record quality settings.
10. What happens when my video storage is full?
After the storage is full, the system will delete the oldest recordings as required to make room for the newest recordings.
11. What if I want to save a recorded clip?
A user can save any particular clip by downloading it to their PC and/or marking it “Protected” on their account to prevent it from being automatically deleted when the storage limit is met.
12. How many days will my recorded clips last before they are over-written?
This depends on the recording frequency and video quality settings and can range from a few hours to a few weeks. Careful camera placement and Video Motion Detection configuration will reduce unwanted recordings and thereby optimize use of online storage capacity.
13. What is the resolution of the video?
The ADC-V510, ADC-V610PT and ADC-V700X support 640×480, 320×240 or 176×144 resolution for Live viewing and Recording on a camera-by-camera basis. The ADC-VS1 video server offers 704×480, 352×240 and 176×120 options.

For an overview of the service, check out this Alarm.com Video Tour. For additional information, or to purchase the cameras or service, visiting GeoArm’s section on Alarm.com Video Surveillance Service.

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